BANK DIGITAL SYARIAH DI INDONESIA: TELAAH REGULASI DAN PERLINDUNGAN NASABAH
Abstract
The enthusiasm of the Indonesian people towards Islamic digital banks is very high Therefore, it is important to know how to regulate and protect sharia digital bank customers in Indonesia. This research is a type of library research with qualitative methods to examine all data related to digital bank regulations in Indonesia. The results of this study indicate that the regulation of Islamic digital banks in Indonesia is regulated in POJK No. 12 of 2018 concerning the Implementation of Digital Banking Services and in POJK No. 12 of 2021 concerning Commercial Banks, specifically in Chapter IV in articles 23-31. Regarding customer protection, it refers to POJK No. 1 of 2013 concerning Consumer Protection in the Financial Services Sector, POJK No. 12 of 2018 concerning the Implementation of Digital Banking Services by Commercial Banks to be precise in Chapter V on Customer Protection, and OJK Circular Letter No. 17 of 2018 concerning Guidelines for the Implementation of Consumer Complaint Services in the Financial Services Sector.
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DOI: https://doi.org/10.32507/ajei.v13i2.1654
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